Once you have placed an order on our website, you will receive a confirmation email. To cancel an order please email us at firstname.lastname@example.org or contact us via our Contact page in our website. Once your order has shipped, you will receive a confirmation email containing a USPS tracking information. Once you have received a tracking number, your order will be unable to be cancelled.
All orders will be processed Monday-Friday from 9am to 3pm (excluding major holidays) and are shipped within 5-7 business days from when the order is placed, pending payment authorization and verification. Any order placed on Friday after 3pm will be processed the following Monday.
We ship to all 50 states and Puerto Rico through USPS via First-Class Package, Priority Mail and Priority Mail Express. For international shipping we ship via USPS First-Class International Package. We offer Free Shipping on all domestic (US & Puerto Rico) orders of $100 or more before taxes and shipping. This discount offer will be automatically added to your cart before checkout.
We are required to collect sales tax on all orders shipping to a Puerto Rico address. The rate applied will be the Puerto Rico state tax rate of 10.5% and the municipality tax rate of 1%. Sales tax is not charged on orders shipping outside of Puerto Rico. We won't charge sales tax for shipping and handling costs.
If you have any questions regarding your order or shipment, please contact us at email@example.com